FAQ

If you don’t see the answer to your inquiry, email us directly at info@northernhelm.com and we will be sure to help you find your way.

 

Why can’t I see inside of your store from the street?

It’s a government regulation that all cannabis retail stores have a visual barrier that prevents passersby from seeing cannabis product inside the store; it’s a safety measure intended to protect minors from cannabis exposure.

Why do I need ID to enter a cannabis store?

Checking ID before entering a cannabis retail store is a government regulation that ensures our guests are over 19 years of age.

I’ve never been in a cannabis store, what can I expect?

Going into a cannabis store is really just like any other shopping experience. At Northern Helm you can expect friendly and knowledgeable staff who will spend time explaining all of the different products and how they work. You’ll be able to explore products and see if anything piques your interest. Above anything else, we want to make your experience a comfortable one.

How many stores does Northern Helm have?

Northern Helm has six retail locations in operation, located across Kingston, Durham Region and Toronto.

I’m interested in opening a Northern Helm retail store in my city, what should I do?

Amazing to hear! We love connecting with potential new licensees. Simply fill out this form and we’ll be in touch shortly.